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Workforce and employment · Reference

Maintain a workforce profile and check-in

Review registry status, availability, check-ins, and client submissions.

Where
Staff portal > Workforce
Access
Editing: Administrator, Director, Workforce Staff. Read access is restricted by role.

Review the registry

  1. Open Workforce. Use Registry to search clients and filter registry status or availability.
  2. Open a client and verify the identity before editing. Review contact and assignment, eligibility, education, employment history, credentials, and notes as permitted.
  3. Use Work queues to find check-ins due, overdue records, and client submissions. Review the actual dates before following up.

Record a check-in

  1. Open the client and choose Record check-in.
  2. Enter the check-in date, contact method, current availability, and summary. Verify the calculated next check-in date.
  3. Update relevant interests or skills when information has changed.
  4. Choose Record check-in and verify the new entry in Check-in history.

Profile and status changes

Add workforce client creates a record; Edit complete profile updates an existing one. Review the optional portal-account creation choice before saving. A workforce record and a login account are separate.

Status and resolution controls require a reason and may deliver a client-facing notice. A manual position adjustment requires a reason. Follow the office's policy; a position or eligibility label is not a job offer.

Rules and settings affect check-in intervals and registry ordering. Do not change these for an individual client issue.

For v12.9 workflows · Reviewed September 23, 2026